FAQ

Frequently asked questions

Everything you need to know about how our plans and follow-up work.

What does a KLWO subscription include? ▾
Your plan includes a three-area onboarding assessment (work, life and health), weekly AI check-ins, a monthly progress review, and a follow-up timeline in your account that tracks everything in one place.
How does the follow-up actually work? ▾
After your onboarding assessment, we send a short check-in each week to see how the plan is holding. Once a month, we review your progress and adjust the plan. Every step is logged on your account timeline.
What are the three areas? ▾
Work, life and health. We plan them together because they're connected — a disrupted sleep schedule affects work, and a chaotic week affects your personal life.
How do I get started? ▾
Choose a plan, enter your details, and complete your onboarding questionnaire. We'll email a secure payment link; once paid, your plan is active and your follow-up timeline begins.
Can I cancel or pause my subscription? ▾
Yes. You can cancel or pause anytime from your account, with no cancellation fees. Billing stops at the end of the current period.
Can I get a refund? ▾
If you're not satisfied within the first 14 days, we'll refund your subscription in full. One-off reports are refundable if they haven't been delivered within 7 days.
Do I need to create an account? ▾
Yes — your account is where your follow-up timeline, check-ins and reports live. It only takes a minute to set up.
Are my answers private? ▾
Yes. Your data is encrypted in transit and at rest, never sold, and deleted on request. See our Privacy Policy for full details.
What payment methods do you accept? ▾
We accept major credit and debit cards, including Visa and Mastercard.
Can I also buy a one-off report? ▾
Yes. Alongside your plan, you can order a deep-dive report on any single area — career, relationships, growth, strengths, annual planning, a life blueprint, or health.